Privacy policy

Identification

Titular: Cal Totxo Apartments (Cal Totxo from now on)

Corporate address: Camí dels Horts, 3. 17867 Camprodon

E-mail: caltotxocamprodon@gmail.com

Information and consent

By reading this Privacy Policy, the User is informed about the way in which Cal Totxo collects, processes and protects the personal data provided through the apartamentscaltotxo.com website (henceforth, the “website”), as well as the specifics of your connection and navigation through the Website (henceforth, “browsing”) and any other data that Cal Totxo may provide in the future through the Contract of Hosting or any other enabled means.

The User must carefully read this Privacy Policy, which has been written in a clear and simple way, to facilitate understanding, and determine freely and voluntarily if you want to provide your personal data, or those of third parties, to Cal Totxo

Obligation to provide data

The data requested in the forms accessible from the website are, in general, mandatory (unless otherwise specified in the required field) to fulfill the established purposes. Therefore, if they are not provided or not provided correctly, they cannot be attended to.

For what purpose will Cal Totxo process the user’s personal data and for how long?

Depending on the User’s requests, the personal data collected will be processed by Cal Totxo in accordance with the following purposes:

Manage the reservations made, including the payment management (if applicable) and the management of your requests and preferences.
Manage the subscription to the newsletter and its subsequent remittance.
Manage your contact requests with Cal Totxo through the channels available to do so.
Manage the sending of personalized commercial communications, by electronic and/or conventional means, in cases where the User expressly consents.
Manage the provision of the contracted accommodation service as well as the additional services during the stay.
Manage the completion of surveys and/or evaluations relating to the quality of the services provided.

The User’s data will be kept for the period necessary for the fulfillment of each purpose or until the User requests the withdrawal from Cal Totxo, opposes or revokes the consent.

What user data will Cal Totxo process?

Cal Totxo may process the following categories of data, depending on the request made by the User:

Identification data: name, surname
Contact details: Postal address, mobile phone, email address.
User identification codes or keys.
Personal data: date of birth, sex, nationality.
Preference data.
Geolocation data.
Card details, necessary to make the payment for the reservation or to guarantee it, as well as to pay for the stay or the services associated with it.

In case of registration and/or access through a third-party account, Cal Totxo may collect and access certain information from the User’s profile of the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above .

In the event that the User provides data from third parties, he declares that he has their consent and undertakes to transfer to the interested party, owner of this data, the information contained in this Privacy Policy, exempting Cal Totxo from any responsibility in this meaning However, Cal Totxo will be able to carry out the necessary checks to verify this fact, adopting the appropriate due diligence measures, in accordance with data protection regulations.

What is the Legitimation of the Processing of your Data?

The data processing necessary for the fulfillment of the aforementioned purposes that require the consent of the User for its implementation, will not be carried out without this.

Likewise, in the event that the User withdraws consent to any of the treatments, this will not affect the legality of the treatments carried out previously.

To revoke this consent, the User can contact Cal Totxo by email to the address caltotxocamprodon@gmail.com, with the reference “Data Protection”.

Also, in cases where it is necessary to process the User’s data for the fulfillment of a legal obligation or for the execution of the existing contractual relationship between Cal Totxo and the User, the treatment would be legitimated to be necessary to fulfill these purposes. For its part, the treatment carried out to carry out surveys and/or assessments relating to the quality of the services provided by Cal Totxo will be carried out based on the legitimate interest of the person in charge.

To which recipients will the User Data be communicated?

The User’s data may be communicated to:

Public administrations, in the cases provided for by law.

The recipients indicated in this section can be located inside or outside the European Economic Area, and in the latter case international data transfers are duly legitimated.

User responsibility

The User:

He guarantees that he is of legal age or emancipated if applicable, fully capable, and that the data he provides to Cal Totxo are true, accurate, complete and up-to-date. For these purposes, the User is responsible for the veracity of all the data he communicates and will conveniently keep the information provided updated, so that it responds to his real situation.
He guarantees that he has informed the third parties whose data he provides, if he does so, of the aspects contained in this document. It also guarantees that it has obtained its authorization to provide the data to Cal Totxo for the purposes indicated.
You will be responsible for any false or inaccurate information you provide through the Website and for any direct or indirect damages that this may cause to Cal Totxo or third parties.

Exercise of Rights

The User can send an email to the address caltotxocamprodon@gmail.com, with the Reference “Data Protection”, attaching a photocopy of your valid identity document or passport, at any time and for free, for :

Revoke granted consents.
Get confirmation on whether or not personal data concerning the user is being processed at Cal Totxo.
Object to treatment.
Access your personal data.
Rectify inaccurate or incomplete data.
Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes collected.
Obtain from Cal Totxo the limitation of data processing when any of the conditions provided for in the data protection regulations are met.
Obtain human intervention, express your point of view and contest the automated decisions adopted by Cal Totxo.
Request the portability of your data.

Likewise, the user is informed that at any time he can lodge a claim regarding the protection of your personal data with the competent control authority.

Security measures

Cal Totxo will treat the User’s data at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy with respect to them, in accordance with the provisions of the applicable regulations, adopting technical and organizational measures for this purpose necessary to guarantee the security of your data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.